What does Hydrate Filters do?

We help Kiwi families access cleaner, healthier water by offering high-performance water filtration products; including under sink systems, shower filters, and portable filtered bottles.

Are your filters suitable for New Zealand water?

Yes. Our products are specifically designed and tested for NZ conditions, targeting contaminants like chlorine, fluoride, and heavy metals.

Do your filters reduce fluoride?

Yes. Our UFX3 under sink system reduces fluoride as well as chlorine and other contaminants.

Is filtered water safe for babies and kids?

Definitely. Our systems are designed for families, safe for baby formula, toddlers, and children with sensitive skin.

How often do I need to change the filters?

The UFX3 has 3 filter cartridges, the first filter cartridge needs to be changed every 6months and the other two is every 12months. We send reminders or offer an auto-delivered option.

Can I install it myself?
You can, the UFX3 comes with everything you need to install, many customers prefer a plumber. We’re happy to recommend an installer if needed.

Does it affect water pressure?

Yes, this is why the UFX3 comes with a dedicated tap, the higher the filtration the slower the flow.

What does the NaturaWai filter reduce?

It reduces chlorine, heavy metals, and other nasties, while infusing Vitamin C and minerals to nourish skin and hair.

Will it fit my NZ shower?

Yes, it’s universal and screws straight onto most standard NZ showers.

How long does it last?

Typically 3–4 months depending on use. If you have a family of 4, showering daily or more we would recommend 3months.

Does it slow down my shower flow?

No, NaturaWai uses a granular multi-stage design that keeps the flow strong while still giving you clean, refreshing water. Think of it as filtering without compromise.

Is it travel-friendly?

Yes, it’s compact and lightweight, great for town-supply, tank water, rentals, or travel.

Can I use the bottle with river or tank water?

Yes, with the Adventure Filter cartridge. The standard Active Filter is ideal for tap water (chlorine, chemicals, bad taste). The Adventure Filter adds protection against bacteria, nitrates, and other contaminants in untreated water.

How long does the filter last?

We recommend replacing your filter every 2 months with regular use. If you’re only using it occasionally (like the Adventure Filter for a camping trip), you can remove it, store it somewhere dry, and extend its lifespan.

Are they safe for kids?

Yes, BPA-free, lightweight, and perfect for school, daycare, or adventures. (2year old tantrum tested and survived)

How will I know when to replace my filters?

We’ll email you a reminder for the NaturaWai or the UFX3.
Or sign up for auto-refills and never worry about it.

Can I get help if I need it?

Of course. Email us at support@hydratefilters.co.nz or message us on Instagram — we’re always happy to help.

Where do you ship from?

We ship locally from New Zealand.

How long does delivery take?

Usually 2–5 business days, depending on your location (rural may take a little longer).

Do you ship internationally?

Yes, we may not have your area set up yet, get in touch if you’re interested.

Can I return my product?

Yes, we offer a 30-day satisfaction guarantee. If you’re not happy, we’ll make it right.